Act on Specified Commercial Transactions

1. Business Information

• Seller: Bengal Kobe Halal Grocery
• Representative: Md Moinul Islam
• Address: Queens BLDG 1-Chome-22-8 Nakayamatedori, Chuo Ward, Kobe, Hyogo, 650-0004, Japan
• Contact Information:
  • Phone: +81 80-7896-3523
  • Email: kansaihalal@gmail.com
• Homepage URL: https://bengalkobegrocery.com/

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2. Prices & Additional Fees

• All product prices displayed on our website include consumption tax.
• Shipping Fees: Shipping costs depend on the delivery location and order size. The total shipping fee will be displayed at checkout.
• Cash on Delivery (COD) Fee: Flat rate of 440 yen if applicable.

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3. Payment Methods & Terms

We accept the following payment methods:

• Square Online Checkout: Credit cards.
• Cash on Delivery (COD): A COD handling fee of 440 yen applies.
• Payments are processed immediately upon order confirmation.

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4. Order Processing & Delivery

• Orders placed before 12:00 PM (noon) will be shipped the same day if in stock.
• If an item is out of stock, we will notify you via email or phone.
• Standard delivery time: 1 to 3 days (depending on location and courier delays).
• Shipping Provider: Sagawa Express / Yu-Pack.

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5. Order Cancellations & Returns

Order Cancellations:

• Orders cannot be canceled after they have been processed for shipping.
• If you need to cancel an order, please contact us immediately before shipping confirmation.

Return Policy:

• Defective or Damaged Products:
  • If the product is damaged, incorrect, or defective, please contact us within 24 hours of receiving the item.
  • We will review the issue and provide instructions for a return or refund.
• Non-Returnable Items:
  • Due to the nature of food products, we do not accept returns based on personal preferences or taste differences.
  • Meat products may not always be vacuum-packed, which is not considered a defect.

Return Shipping Costs:

• If a product is defective, we may ask you to discard it or return it.
• We will provide instructions on the return process and whether we cover return shipping fees.

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6. Order Validity & Stock Availability

• Orders are valid for 7 days from placement if not processed.
• Large orders should be placed in advance to ensure stock availability.

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7. Customer Support

For any inquiries or concerns, please get in touch with us:

• Phone: +81 80-7896-3523
• Email: kansaihalal@gmail.com
• Business Hours: 11:30 AM to 11 PM